Our Privacy Policy
Travel Insurance Web contact details are as follows:
Australia Tel: |
+61 2 9463 3344 |
Email: |
|
Postal Address: |
PO Box 1206, Crows Nest NSW 1585, Australia |
Street Address: |
62 Alexander Street, Crows Nest NSW 2065, Australia |
In this Privacy Policy "we", "our" and "us' refers to the insurers (being certain underwriters at Lloyd's), the AFS Licensee (being Columbus Direct Travel Insurance Pty Limited) and the Authorised Representative (being Astrenska Pty Limited trading as Travel Insurance Web).
We are supporters of the intent of the Australian Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000. Our aim is to provide the highest service to our customers, and to that end, we have developed the following procedures for the fair handling of personal information.
Our Privacy Policy became effective on 1 September 2006, and applies to all information collected about individuals, regardless of how or from where the information is collected.
Why we collect personal information
We collect personal information in order to appropriately address your insurance needs. Only information necessary for the completion of our business or related activities will be collected. This includes information necessary to accept the risk, to assess a claim, to determine competitive and appropriate premiums, etc.
We may also sometimes collect personal information for the development of better products and services, and for marketing and customer service purposes. We may sometimes share this information with our related companies in order to serve you better.
Firstly, we usually collect identifying information such as name, address, contact telephone numbers and email addresses. If you are applying for a product we may offer, we may also need to collect specific information that will enable us to supply that product to you. We will collect and store this information in a manner that allows us to assist you in the future.
Some products or services may require us to collect 'sensitive information', which may include (but is not limited to) your membership of associations, health data, criminal records etc. We will only collect this type of information in accordance with the Privacy Act.
If you do not agree to provide us with the information we request, we may not be able to offer you the product or service you seek.
How we collect personal information
Where possible we will collect information about you, from you. If we obtain this information from other sources, we will take reasonable steps to advise you of this disclosure.
When you us personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their personal information to us, the types of third parties we may provide it to, the relevant purposes we and the third parties we disclose it to will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained their consent on these matters. If you have not done or will not do either of these things you must tell us before you provide the relevant information.
Disclosing this personal information
This information will only be disclosed to third parties where the disclosure is reasonably required to carry out our business or activities unless you have authorised otherwise (or if required by law).
Except where you have consented to it, we will limit the use and disclosure of any personal information provided to us by third parties about you, to the specific purpose for which the information was supplied.
Some examples of entities we may disclose personal information about you to include (but are not limited to) Lloyd's (the underwriter), loss adjusters, assessors, investigators, lawyers, insurance reference bureaus, etc.
Security of your personal information
We will endeavour to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
We will need to transfer your personal information overseas in order to properly carry out our business.
Accuracy of and access to your personal information
We will take reasonable steps to ensure that the personal information you provide is accurate, complete and up to date, whenever it is used, collected or disclosed.
You are entitled to access your information if you wish and request correction if required. We may request reasonable costs from you to cover retrieving and providing this information.
You may also opt out of receiving any marketing materials that may be sent by us by contacting us by telephone, email or in writing through the contact details given at the beginning or this notice.
Complaints regarding the handling of your personal information
IIf you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter.
In the first instance, it is suggested that your complaint should be addressed to us either by telephone or in writing:
Australia Tel +61 2 9463 3344
Fax +61 2 9966 4484
Email admin@travelinsuranceweb.com.au
The Privacy Officer
Travel Insurance Web
PO Box 1206
Crows Nest
NSW 1585
Australia
We will investigate the matters raised by you and respond directly to you.
If you are dissatisfied with our response, you should refer the matter to the Privacy Commissioner’s Office in accordance with the Act.
Travel Insurance for Australian Residents